Cancellation policy

Purchase Options Cancellation Policy

Some HYDRA products may be available as subscriptions or pre-orders. This policy explains how you can manage or cancel these purchases.

Subscriptions

When you subscribe to a HYDRA product, you will receive repeat deliveries according to the frequency you select at checkout.

Your payment details are stored securely, and you will be charged for each scheduled delivery unless you have paid in advance.

Subscriptions automatically renew according to the subscription terms selected at checkout. You can cancel or manage your subscription at any time before your next scheduled order.

You can manage your subscription through the links provided in your order confirmation emails or through your customer account.

For information about returns, refunds and eligible cancellations, please see our Returns & Refunds Policy.

Pre-Orders

When you place a pre-order with HYDRA, you are purchasing a product that is not yet available for immediate delivery.

Your payment may be collected in full, partially, or not at all at the time of placing your pre-order, depending on the payment terms displayed at checkout.

Estimated shipping dates will be clearly communicated on the product page and/or at checkout. Pre-order dates are estimates and may change if there are unexpected production or shipping delays. If there is a significant change to the expected shipping timeframe, we will provide an update.

You may request to cancel your pre-order before it has been fulfilled. Once your order has been fulfilled, cancellation is no longer available, but you may be eligible for a return or refund in accordance with our Returns & Refunds Policy.

If you have any questions about a pre-order or would like to request a cancellation, please contact us.